Shipping policy

Last Updated: 10/11/2023

Thank you for shopping at Individual Auto Design. We take great pride in providing top-notch products and excellent customer service. Our shipping policy outlines how we handle the processing and delivery of your orders.

Shipping Timeframes

  • Order Processing: Please allow 3 business days for us to process your order. Business days do not include weekends or holidays.
  • Production: The production timeline of our seat skins hinges on the volume of orders in the queue. Generally, we aim to fulfill all orders within a span of up to 2 weeks from the order placement, following which they are promptly shipped. 
  • Shipping Times: After production you can expect your order to be shipped within 1 week. Delivery times may vary based on your location and time needed for the production of your product.

 

Shipping Methods

We offer the following shipping methods for domestic and international orders:

  • World Wide Shipping: estimated delivery time - 1 week

 

Shipping Costs

  • Shipping costs vary based on the shipping method, order value, and delivery location. You can find the exact shipping cost during the checkout process before confirming your order.


Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order's progress. Please allow some time for the tracking details to be updated by the carrier.
  • You can track status of your order here: TRACK YOUR ORDER


Shipping Restrictions

  • We currently ship to addresses within United States of America. If your location is not included in this list, please contact our customer support team to inquire about special arrangements.
  • Please ensure that the shipping address you provide is accurate and complete. We are not responsible for lost or delayed shipments due to incorrect address information.


Customs and Duties

  • For international shipments, please note that customs and import duties may apply. The recipient is responsible for any such charges. Customs policies vary by country, so please check with your local customs office for more information.


Shipping Issues

  • If you encounter any issues with your shipment, please contact our customer support team at usa@individualautodesign.eu for assistance.


Returns and Exchanges

  • For information on our returns and exchanges policy, please refer to our Return Policy.


We appreciate your business and look forward to serving your needs. Thank you for choosing Individual Auto Design.